Refund policy

Shepherd Candle Company Refund Policy

At Shepherd Candle Company, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Returns a. Unused and Unopened Products: We accept returns of unused and unopened products within 14 days of delivery. b. Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 14 days of delivery to arrange for a replacement or refund.

2. Refunds a. Refund Process: Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. b. Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

3. Return Shipping a. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. b. Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to arrange for a replacement.

5. Contact Us If you have any questions about our refund policy or need assistance with a return, please contact us at shepherdcandleco@gmail.com.