Shipping policy


Shipping Policy

*Summer shipping is effective from mid-May through the end of September. During this time frame, we will only be shipping wax products Monday through Wednesday to avoid your package sitting in a delivery warehouse or truck and potentially melting.*

Shipping Days:

  • Wax products will only be shipped on Mondays, Tuesdays, and Wednesdays.
  • Orders received after Wednesday will be processed and shipped the following Monday.

Additional Precautions:

  • Please ensure someone is available to receive the package upon delivery to prevent prolonged exposure to heat.

Customer Responsibility:

  • It is the customer's responsibility to provide accurate shipping information and ensure timely retrieval of the package upon delivery.
  • Shepherd Candle Company is not liable for any damage to products caused by delayed retrieval or incorrect shipping information provided by the customer.

Policy Updates: We reserve the right to update or modify this summer shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Shepherd Candle Company during the summer shipping period, you acknowledge and agree to abide by the terms of this policy.

1. Processing Time: Orders are typically processed and shipped within 1-3 business days of the order placement, excluding weekends and holidays. We strive to ensure prompt fulfillment to get your items to you as quickly as possible.

2. Shipping Methods: We offer several shipping options to accommodate your needs. During the checkout process, you'll have the opportunity to select your preferred shipping method. Please note that delivery times may vary depending on the shipping carrier and your location.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and your selected shipping method. You'll be able to view the shipping cost before completing your purchase during the checkout process. We occasionally offer free shipping promotions, so be sure to check our website for any ongoing offers.

4. Domestic Shipping: We currently offer shipping within USA. Orders shipped domestically typically arrive within 3-7 business days, depending on the shipping method selected and your location.

5. International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and encourage international customers to check back periodically for updates on our shipping capabilities.

6. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to track the status of your delivery and estimate its arrival.

7. Shipping Restrictions: Please note that some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We comply with all applicable shipping regulations and will notify you promptly if any issues arise with your order.

8. Shipping Address: Please ensure that your shipping address is accurate and up to date at the time of checkout. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.

9. Shipping Delays: While we strive to deliver your order in a timely manner, please understand that occasional delays may occur due to unforeseen circumstances such as weather conditions or carrier disruptions. We appreciate your patience and understanding in such situations.

10. Contact Us: If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at shepherdcandleco@gmail.com. We're here to assist you every step of the way.

Thank you for choosing Shepherd Candle Company. We appreciate your business and hope you enjoy your shopping experience with us.